Reliance Digital is one of India’s largest consumer electronics and IT retail chains, operating over 8,600 stores nationwide under the Reliance Digital and Jio Store brands. It is a subsidiary of Reliance Retail, which is part of Mukesh Ambani’s Reliance Industries Group.
🏬 Store Network & Product Range
Reliance Digital offers a wide selection of over 200 national and international brands, featuring more than 5,000 products across categories such as:
- Personal Devices: Smartphones, tablets, laptops
- Home Appliances: Air conditioners, refrigerators, washing machines, cooktops, dishwashers
- Entertainment Systems: Televisions, sound systems, home assistants
- Cameras & Accessories: DSLRs and related gear
- Gadgets & Accessories: Smartwatches, gaming consoles, and more
The company also operates Digital Xpress Mini stores, which are smaller outlets primarily offering telecom services, smartphones, and accessories. These have been rebranded as Jio Stores following the launch of Jio.
🛠️ Services & Support
Reliance Digital’s service arm, ResQ, is India’s first ISO 9001-certified multi-brand service network. It provides comprehensive after-sales support, including repairs, maintenance, and extended warranty plans like ResQ Care, which offers features such as home pickup/drop-off and standby units.
🛒 Shopping Experience
Customers can shop both online and offline. The website offers features like Express Delivery (within 48 hours) and Pick Up at Store. Flexible payment options include debit/credit cards, UPI, wallets, and EMIs.
📊 Employee Experience
Reliance Digital has an employee rating of 4.1 out of 5 on AmbitionBox, based on over 3,200 reviews. Employees particularly appreciate the skill development opportunities and work culture. However, career growth and compensation are areas where some employees feel there is room for improvement.
⚠️ Customer Feedback
While many customers praise the in-store experience, some have reported issues with online orders, particularly concerning delivery delays and lack of tracking information. For instance, one customer experienced a significant delay in receiving a TV, with no tracking updates provided.
Overview
